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| Contact |
Informations about order status and shipments
For each shipment the customer will receive an email containing the tracking of the order shipment, that can be checked through the courier website, or by it’s call-center .
Cancelling or modifying of an order
To change or cancel an order already sent you must contact promptly Retalco srl via email at ecommerce@retalco.com or by phone at +39 055 6531031 always mentioning the order number.
Copies of documents (invoices, DDT, etc)
To request copies of documents (invoices, DDT, etc ...), the customer can contact Retalco srl via email at ecommerce@retalco.com or by phone at +39.055.6531031 remembering to tell the type and number of document for which you request a copy or the fixing.
Warranty
All the products sold by Retalco Srl are covered by the manufacturer's conventional warranty.
Recommendations
Tips for the website or reports of problems experienced during the navigation? Write to ecommerce@retalco.com
Information on bills, transfers and remboursements
To contact the administrative service the customer can contact Retalco srl via email at ecommerce@retalco.com or by phone at +39.055.6531031. Remember to always reference the order number or invoice number or the document for which you’re asking information.
Telephone and fax numbers
General Information & Customer Service:
Tel +39.055.653101 - Fax +39.055.6536394 - ecommerce@retalco.com
Addresses
Retalco Srl
Via di Badia a Ripoli 5, 50126 Firenze, Italy
Partita IVA / Codice Fiscale 05545360488
Iscr. Reg Imprese FI-05545360488
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| Payments |
Purchases made on this website are secure and guaranteed and may be made in the following ways:
- Payment by Credit Card
- Payment by Bank Transfer
- Payment by Paypal
Payment by bank transfer in advance
Payment by bank transfer in advance
When paying by bank transfer in advance the order will be handled only after receiving the confirmation of acceptance from the bank.
Payment must be made within 3 days from date of order.
The bank transfer must be sent to:
RETALCO srl, Via di Badia a Ripoli 5, 50126 Firenze, Italy
IBAN: IT42V0616002834000000913C00, Codice SWIFT : CRFIIT3F
Bank: CR FIRENZE, agenzia 38, Firenze Viale Europa, Italy
Payment by credit card
In cases of purchase with payment credit card, the bank will authorize the debit of the amount of your purchase. In case of cancellation by both the customer that in case of rejection of the contract by Retalco srl, Retalco srl will ask for the cancellation of the transaction and the transfer of the amount committed. The release times depend exclusively on the banking system. Once the cancellation of the transaction Retalco Srl can not 'in any way be held responsible for delays and / or damages caused by the banking system.
Retalco Srl reserves the right 'to ask the customer additional information or sending copies of documents showing ownership' of the card used. If the customer does not provide such information and / or copies Retalco Inc. reserves the right 'not to accept the conclusion of the contract. At no time during the purchase process credit card Retalco Srl is able to know personal information about the proprietor since the information is transmitted directly to the site of bank that handles the transaction.
Payment by Pay Pal
Selecting the PayPal payment, you will be redirected to a page on the PayPal site where you can enter your email address and password and make the payment.
Your financial data will not be shared with Retalco srl but will be handled directly by PayPal.
In case of cancellation or non-acceptance by Retalco srl., the amount will be refunded to your PayPal account. Retalco srl will not be responsible for delays and/or damage caused during repayment.
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| Shipping |
Transport cost
The cost of transportation will be calculated by the system based on the weight of the items ordered.
Delivery Time
The timing of delivery of goods ordered may vary by the kind of goods purchased (eg. If the goods are available at the manufacturer) and by the delivery method. The times given for delivery are indicative.
Here's the calculation that we apply:
Goods Availability + transport time = total time of delivery
Retalco srl uses couriers / carriers conventioned that offer the best service / cost to the destination concerned: this allows us to offer to our customers the best combination of delivery service and cost.
Goods Reception
Upon delivery of the goods the customer is required to check:
- That the number of packages delivered is as specified in the transport document
- The packaging is intact and not altered even in the closing strip
In case of tampering and / or breaks the customer will immediately challenge the shipment and / or delivery by adding the words "subject to control GOODS FOR ....."( indicate motivation) on the delivery document received by courier or other operator.
The customer then must report any damage within 3 days of receipt of goods in the manner prescribed by the operator undertaking the expedition.
If the order is returned to Retalco srl by courier / carrier because of a wrong address provided by the customer or end deposit time in the warehouses of the courier / carrier, or for any other reason attributable to the negligence of the customer, a new shipment will be possible upon payment of the relative fee via a link will be provided to the customer for payment with credit card, or alternatively by bank transfer or even PayPal.
In no case will be possible to make deliveries by appointment, at predetermined times or days.
Checking the status of shipments
It is possible to track online the status of any shipment through the tracking code that the system sends via email to the customer once the shipment has been made, it contains information on the vector used, the shipping code and instructions on how to follow the expedition. |
| Return Policy |
The return-right is regulated by law and the client-consumer (ie an individual who buys goods for purposes not related to his professional activity) is entitled to terminate the contract for any reason. To exercise this right, the customer must send a notice Retalco srl srl via registered letter within 10 working days with effect from the date of delivery of goods.
Note: They can not exercise the right to cancel customers who purchase with VAT
Mode of Return
The right of return is subject to the following conditions:
The purchased goods must be undamaged and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc.).
The expedition, until the certificate of receipt in our warehouse is under the complete responsibility of the customer;
Retalco Srl. does not respond in any way for damage or theft / loss of goods returned by uninsured shipments.
Goods return delivery
The product will be returned to Retalco srl within 14 days along with the authorization form received.
Notwithstanding any repair costs for damages assessed packing original Retalco Srl will refund the customer the entire amount already paid for the product within 14 days from the return of the goods by following the transfer of the amount charged to card through transfer credit or Bancario.In latter case, the Buyer shall deliver promptly to the bank on which to obtain reimbursement (IBAN code of the customer).
When the return-policy is not valid
The return policy is not valid when lack of the essential integrity of the property (package and / or its contents), in cases Retalco srl finds:
- Use (even partial) of the goods and any supplies
- The absence of the outer packaging and / or package, original interior;
- The lack of integral elements of the product (accessories, cables, manuals, parts, ...);
- The damage of the product for reasons other than its transport
In the case above, Retalco srl will return to sender the property purchased by charging the shipping cost.
Customers who purchase with VAT can not exercise the return policy |